Why a payout request gets denied
Every denial reason, and the fix for each.
Updated 2026-07-06
Every denial names the exact failed check. There is no discretionary 'risk desk review' denial and no reason code that isn't listed here.
| Denial reason | The fix |
|---|---|
| Cycle gate not met | Hit the profit goal (Pro / Direct) or finish the profitable-days count (Flex), then re-request. |
| Below the $500 minimum | Grow cycle profit past the minimum, or request a larger amount. |
| Consistency cap exceeded | Add green days until your best day dilutes under the cap. Nothing is lost — only delayed. |
| Amount over your cycle cap | Re-request at or under the cap; the remainder stays banked for next cycle. |
| KYC incomplete | Finish verification from your profile — first payout only. |
| Account not in good standing | A breach or open conduct review blocks requests; resolve the review or see the breach article. |
A denied request costs nothing: no fee, no cooldown, no mark against the account. Fix the named check and submit again the same day if you like.
Good to know
The dashboard previews every one of these checks before you submit — a request made from a green checklist is, in practice, an approval.
More in Payouts
The payout eligibility checklist
Seven checks between you and an approved request.
Payout minimums and caps by size
The $500 floor, first-cycle caps, and how caps grow.
Payout methods and how fast they move
ACH, crypto, and wire — decision in minutes, dispatch same-day.
KYC: once, at your first payout
Identity verification when money moves out — never before.
Didn't answer it?
A human will — seven days a week, account ID in hand.