Getting connected: credentials and first login

Where credentials live, how to link a platform, and switching later.

Updated 2026-07-09

1. Find your credentials

When your account provisions, connection credentials are issued to the account card in your dashboard — username, and a connection profile for the platform you selected. They are specific to the trading account, not your portal login: portal email gets you into the dashboard, credentials get your platform onto the sim engine.

2. Connect your platform

  • R|Trader Pro — install, choose the connection profile from your account card, log in. No license key needed; it's included.
  • Third-party platforms (Quantower, ATAS, Bookmap, Jigsaw, Sierra Chart, MotiveWave) — add a new connection using the same credentials; the account appears under your account ID (UF-…).
  • One platform connection per account at a time — running two front ends against one account causes order-state conflicts and is blocked at the connection layer.

3. Switching platforms later

Switch any time from the account card — disconnects the old profile and issues a fresh one, effective immediately, at no cost. Your account state (balance, floor, objectives) lives on our side, so nothing about the account changes when the front end does.

Heads up

If a login fails right after purchase, the account may still be provisioning — the card shows PROVISIONING until it's live. Ten minutes stuck? Email support with the account ID; time lost to provisioning never counts against you.

Didn't answer it?

A human will — seven days a week, account ID in hand.