From checkout to first trade
The 30-second provisioning SLA and what to do if it slips.
Updated 2026-07-07
Provisioning is automated and starts the moment your payment clears. The service-level target is 30 seconds from paid order to live account — you can watch the countdown on the checkout success page.
The sequence
- Order confirmed — your receipt and account ID (UF-…) appear immediately.
- Account provisioned — status flips from PROVISIONING to live in the dashboard, usually within 30 seconds.
- Platform credentials issued — R|Trader Pro connects out of the box; third-party platforms connect with the same credentials.
- First trade — objectives (target, floor, daily loss limit where applicable) are tracked live on the account card from your first fill.
If the account doesn't appear
A slipped SLA is rare and almost always resolves within a few minutes. Refresh the dashboard first. If the account still isn't visible after 10 minutes, email support@prop.localrootsstudio.com with your order ID — provisioning issues jump the queue, and time lost to a provisioning fault never counts against you.
Good to know
Direct accounts provision straight into funded status — there is no evaluation step to pass.
More in Getting Started
What this firm is — and what it is not
Simulated accounts, real payouts, and why we say so on every page.
Choosing between Pro, Flex, and Direct
Three routes to a funded account, tuned for different tolerances.
How many accounts you can run
The funded ceiling, evaluation stacking, and the household rule.
Trading through an LLC or business entity
Registering an entity, payouts to a business, and tax paperwork.
Didn't answer it?
A human will — seven days a week, account ID in hand.